December 02, 2008

Site Maintenance Scheduled

In order to perform routine maintenance, the ExploreLearning site will be unavailable between approximately 10:00 PM on Friday, December 5 and 1:00 AM on Saturday, December 6, 2008.

We apologize for any inconvenience this causes you.

Posted by ExploreLearning at 11:55 AM in Site Status/Known Issues | Permalink

September 15, 2008

Site Changes

We've made some changes to the home page of ExploreLearning.com which may result in display issues. If you are getting what appears to be a "whacky" looking front page on the site, the easiest way to fix this is by way of a "force refresh."

Most of you are already familiar with the refresh/reload button on your browser, but this alone often reloads the page based on what is stored in your browser's cache. The force refresh does just what its name implies, it forces the browser to go and get a new copy from our server.

For information on how to do a force refresh on every browser and operating system, please refer to this Wikipedia page.

Posted by ExploreLearning at 10:34 AM in Site Status/Known Issues | Permalink

August 05, 2008

Shockwave and Firefox 3

(be sure to notice final update near bottom)

When Firefox 2 was first released in 2006 it had a problem where parts of the Gizmo would 'vanish' when you were using them. This problem got resolved with minor updates to Firefox.

Firefox 3 was recently released and this problem has returned (current version is 3.0.1). The issue has been reported to both Mozilla and Adobe. We are hoping that an updated Firefox will solve this issue in the near future.

At this point in time we suggest that you use Internet Explorer on Windows, Safari on Macintosh, or Firefox 2.0.16 on either operating system.

Update (Nov. 12, 2008): Firefox 3.0.3 on OSX is the current release and the problem still exists. If you are using Firefox 3 and a Gizmo becomes white (or regions become white) one workaround is to click anywhere on the Gizmo and then resize the window by dragging on the lower righthand corner of the browser. The white regions of the Gizmo should then "reappear." We continue to remind Adobe and Mozilla of this issue.

Update (Feb. 5, 2009): Firefox 3.0.6 was released earlier this week. The OSX problem is still around, and unfortunately a similar issue has been showing up on Windows systems with this Firefox update. Adobe has been informed of this issue and we continue to hope it can be fixed. We still suggest using Safari on the Mac, and IE on the PC, but it is not required.

Update (Sept. 14, 2009): Firefox 3.5.3 is the current release, and unfortunately the problem continues. We reported this bug to Mozilla back in 2008 but nothing has been done on it. The solution (which is beginning to appear permanent) is to use Safari on our if you are a Mac user. This problem is no longer occurring on the Windows platform.

Update (May 26, 2010): With the most recent version of Shockwave and Firefox you can now view the Gizmos with no problems on the Mac when choosing Firefox as your main browser. Be sure you have Shockwave version 11.5.7.609 (or higher), and Firefox 3.6 (or higher). Thanks to Adobe and Firefox folks for solving this problem.

Posted by Raman at 02:45 PM in Site Status/Known Issues | Permalink

April 29, 2008

Shockwave 11 Released

This past week Adobe released Shockwave 11. We are currently (and have been for a few weeks) testing our site to insure that our Gizmos still run as they should. As is the case with all new software, there is always a chance that some users may get errors when trying to use the Gizmos.

If you have any problems, please drop a line to or call EL Support and we will do everything to help you solve any problems you may have.

Note: This new release will allow MacIntel users to use Gizmos without having to use Rosetta mode, which is very good news!

Posted by Raman at 01:25 PM in Help (User Support), Site Status/Known Issues | Permalink

October 05, 2007

Site Updates Creating Potential Display Issues

We've made some updates to ExploreLearning.com which may result in display issues. If elements of some pages appear to look unformatted, the easiest way to fix this is by way of a "force refresh."

Most of you are already familiar with the refresh/reload button on your browser, but this alone often reloads the page based on what is stored in your browser's cache. The force refresh does just what its name implies, it forces the browser to go and get a new copy from our server.

For information on how to do a force refresh on every browser and operating system, please refer to this Wikipedia page.

Posted by ExploreLearning at 09:00 AM in Site Status/Known Issues | Permalink

August 23, 2007

Site Changes For New Video

We've added a new video and cute little video icons to the home page of ExploreLearning.com which may result in display issues. If you are getting what appears to be a "whacky" looking front page on the site, the easiest way to fix this is by way of a "force refresh."

Most of you are already familiar with the refresh/reload button on your browser, but this alone often reloads the page based on what is stored in your browser's cache. The force refresh does just what its name implies, it forces the browser to go and get a new copy from our server.

For information on how to do a force refresh on every browser and operating system, please refer to this Wikipedia page.

While on the EL site be sure to check out our new video and see what other educators are saying about us.

Posted by ExploreLearning at 10:59 AM in Site Status/Known Issues | Permalink

February 02, 2007

Site Maintenance Scheduled

In order to perform routine maintenance, the ExploreLearning site will be unavailable from 4:00 AM to 7:00 AM Saturday, 02/03/2007.

We apologize for any inconvenience this causes you.

Posted by ExploreLearning at 09:34 AM in Site Status/Known Issues | Permalink

October 12, 2006

Site Maintenance Scheduled

In order to perform routine maintenance on our servers, the ExploreLearning site will be unavailable from Saturday 10/14/06 at 5:00 PM to Sunday 10/15/06 at 7:00 AM.

We apologize for any inconvenience this causes you.

Posted by ExploreLearning at 03:29 PM in Site Status/Known Issues | Permalink

September 18, 2006

Site Maintenance Scheduled

In order to perform routine maintenance on our servers, the ExploreLearning site will be unavailable for approximately 2 hours between 2:01 - 4:00 am EDT on Tuesday, September 19, 2006.

We apologize for any inconvenience this causes you.

Posted by ExploreLearning at 11:26 AM in Site Status/Known Issues | Permalink

June 01, 2006

Site Changes Creating Potential Display Issues

We've made some changes to our the front/home page of the ExploreLearning site and we are getting some reports from teachers and students having display issues. The problem seems to be especially troublesome for those who are Mac-based and using Safari as their web browser.

If you are getting what appears to be a "whacky" looking front page on the site, the easiest way to fix this is by way of a "force refresh."

Most of you are already familiar with the "refresh" button on your browser, but the simple refresh alone often reloads the page based on what is stored in your browser's "cache." The force refresh does just that, it "forces" the browser to go and get a new copy of everything.

For information on how to do a force refresh on every browser and operating system, please refer to this Wikipedia page.

Posted by ExploreLearning at 03:23 PM in Site Status/Known Issues | Permalink | Comments (0)

March 14, 2006

Updated Shockwave Plug-in

A new version of the Shockwave plug-in was released earlier today. We will test it over the next few days and let you know if it causes any problems with the Gizmos.

Posted by Raman at 01:06 PM in Site Status/Known Issues | Permalink

February 09, 2006

Gizmos on Intel-based Macintosh

Last month Apple began selling new computers that make use of an Intel chip. Many software companies are working to update their products to work well with this new technology.

picture of intel iMac Here at ExploreLearning our Gizmos make use of the Shockwave for Director plug-in. If you have one of these brand new Mac's you may have noticed that you can't see the Gizmos. We don't like that at all! We got our hands on a new iMac last week and wanted to let you know that there is a way for you to start viewing the Gizmos!

The developer of this plug-in is Adobe (formerly Macromedia), and they have stated that they are working on updating the plug-in to work "natively" on the new Apple computers, but currently you will have to run in "Rosetta" mode which may slow down your computer a bit. In the future the plug-in will be updated and you will no longer need to follow these steps.

If you have a new Intel-based Macintosh follow these steps to view the Gizmos:

  • Print this page (so you can quit your web browser and continue).
  • Quit the Safari browser
  • In the dock click and hold on the Safari icon
  • Select "Show in Finder"
    picture of intel iMac
  • You will now see the main Safari application
    safari in applications folder
  • With Safari selected choose File > Get Info from the menu, or use Apple-i keyboard combination
  • You will see a checkbox labeled "Open using Rosetta" on the Safari Info panel
  • Select that option
    safari rosetta checkbox
  • Close that window and start Safari by clicking on the icon in the dock
  • You should now be able to view Gizmos!

If you have any problems following these steps you may have to talk with your technology coordinator or teacher. If you are still having any problems be sure to drop a line to customer support and we will work with you to solve the problem.

As the software and technology associated with our content changes we will continue to keep you updated.

Posted by Raman at 09:22 AM in Site Status/Known Issues, Using Gizmos | Permalink

December 22, 2005

Issues with Firefox 1.5

NOTE: This posting is only for international users that are trying to use Gizmos with Firefox 1.5. It should be noted that we do not officially support this browser.

For those that use Firefox, the most recent release (1.5) seems to have a bug for some international users. If you do use this browser Shockwave is influenced by your locale settings. If you have the decimal symbol for numbers set to a comma (the mainland european default), you will experience the bug you are seeing. Set the decimal symbol to a period and it works again.

On a PC go to your Control Panel and open the 'Regional and Language Options'. On the first tab, press the 'Customize button'. In the Numbers tab, change the 'Decimal symbol' character to a period (.). Ok these settings and restart Firefox 1.5.

For additional technical information on this browser bug you can read more on this posting at Aldo's Blog.

Posted by Raman at 06:47 PM in Site Status/Known Issues | Permalink

November 01, 2005

Safari 3D bug is gone!

For those that use Mac OSX with Safari as your web browser, a long-standing bug has been fixed by Apple. This bug would cause 3D content to shift upward 20 pixels or so. This update is for OSX 10.4. More information can be found at the links below.

That is good news, since we have many 3D Gizmos that will be getting released in the next two months. Stay tuned!

About the Mac OS X 10.4.3 Update (Delta)
About the Mac OS X 10.4.3 Update (Combo)

Posted by Raman at 08:34 AM in Site Status/Known Issues | Permalink

July 22, 2005

Thermometers and the hot summer

While recently in Missouri to learn more about the PRISM Project (a future posting will talk about the fun Dan and I had), a teacher pointed out a problem in a very, very, very old Gizmo - the Min/Max Thermometer. Since the summer is so warm across much of the northern hemisphere I managed to cool myself off long enough to fix the Gizmo.

Thanks for letting us know!

Posted by Raman at 11:27 AM in Site Status/Known Issues | Permalink

June 07, 2005

Known Issue: Browse Drop Down Menu

You may have noticed that if you attempt to browse for a Gizmo by way of the drop down (AKA pull down) menus on either the main ExploreLearning page or on the Browse pages, rather than getting a list of Gizmos that match your Grade Level and Topic you'll get a message saying "There are no Gizmos currently available for this group."

This problem is the result of some changes we recently made to the functionality of the Browse feature. We are currently at work to fix the error.

In the meantime, please Browse for Gizmos by an alternative method such as search or by the links (not in the drop down menu) on the Browse page. (For additional information on Browsing for Gizmos, please consult this help document: Browsing the Gizmo Library.)

Sorry for any inconvenience this may cause you.

Update: This issue is now resolved. The drop down menus work as expected.

Posted by ExploreLearning at 04:53 PM in Site Status/Known Issues | Permalink | Comments (0)

May 03, 2005

Apple OSX 10.4

Automator_guy Apple recently released OSX 104 (aka "Tiger"). We have done initial testing of the ExploreLearning Site and have not found any problems. If you are using this new operating system, and find a problem, please drop us a line to let us know about it. Thanks.

Posted by Raman at 10:45 AM in Site Status/Known Issues | Permalink

March 03, 2005

Class Code Letter and Number Confusion

Class Code Previously, we indicated that we had made changes in our Class Code font to try and eliminate problems several users were having in trying to discern differences between an "l" (lower-case "el") and an "I" (upper-case "eye") and a "1" (numeral one) as well as difficulties with "O" ("oh") "0" (the numeral zero).

In many cases, however, the problem persisted even after the font face change.

We have now removed all instances of 1,l,I,O, and 0 from all newly created ExploreLearning subscriptions. This should eliminate the problem for those users.

Unfortunately, due to database limitations, we cannot go back and change the Class Codes of ExploreLearning classes that were created prior to the change. Please accept our apologies for this.

Posted by ExploreLearning at 04:36 PM in Site Status/Known Issues | Permalink | Comments (0)

December 09, 2004

Searching Functionality Improvements Underway

We are currently working behind the scenes on adding search functionality to   the site that will allow you to search for Gizmos by keyword, title, and pedagogical   concept covered. Additionally, this same search functionality will allow you   to search the ExploreLearning site as well, including the help files and the   weblog.

We expect to have this new and improved search capability available sometime   soon after the New Year and in time for your Spring school term/semester.

Unfortunately, due to some other site changes we've made or are making, the   search function we've had in place for the previous year is no longer working   as satisfactorily as we'd like. Feeling that a search that returns poor and/or   confusing search results is actually worse than having no search at all, we've   opted to remove the search function entirely at this time.

We apologize for any inconvenience this causes you.

Posted by ExploreLearning at 10:54 AM in Site Announcements, Site Status/Known Issues | Permalink | Comments (0)

September 14, 2004

Scheduled Update

ExploreLearning.com will undergo a scheduled update on the afternoon of Wednesday, September 15, at approximately 5:30 p.m. EDT. For a period of about 20 minutes, the site may be unavailable to users. Thanks for your patience as we work to improve ExploreLearning.com.

Posted by David Lapides at 11:38 AM in Site Status/Known Issues | Permalink

August 31, 2004

Back-to-School Server Update

To prepare ExploreLearning.com for the new school year, we are planning to update our servers during Labor Day weekend.

The site will be offline for up to 48 hours starting at approximately 5:30 p.m. EDT on Friday, September 3.

In addition to the server upgrades, our support department, for both phone and email, will be closed from 5:30 p.m. EDT on Friday thru 8:30 a.m. EDT on Tuesday, September 7, so that our team can enjoy the Labor Day Holiday.

Thank you for your patience as we work to improve ExploreLearning.com!

Posted by David Lapides at 03:11 PM in Site Status/Known Issues | Permalink

August 23, 2004

Workaround for Login/View Gizmo Known Issue

To avoid the login problem mentioned in the previous post you can log in BEFORE trying to view any Gizmos. If you are logged in, click on the Logout button at the top of the screen. When logged out, click on the Login/Join button at the top of the page, and enter your username/password. This will allow you to view Gizmos with no problem.

As Edward said, the issue is being worked on and we hope to have this fixed ASAP.

Update: As of 10:00 am EDT 08.24.04 this issue has been resolved.

Posted by Raman at 05:09 PM in Site Status/Known Issues | Permalink

Login/View Gizmo Known Issue

We've just discovered a known issue affecting all users on all operation systems. The issue manifests itself under the following use case scenario:

  • User is logged out.
  • User views a Gizmo.
  • User attempts to view a second Gizmo.
  • User is prompted to login (expected system behavior).
  • User enters username/password combo and completes login.
  • User is taken to his/her homepage. (Unexpected system behavior; user should be taken to Gizmo.)
  • If user attempts to view any Gizmo (e.g., via Browse or via a Gizmo Record on "My Homepage") the system prevents user from doing so.

We are currently working to resolve this issue ASAP. We apologize for any inconvenience this may cause you in the meantime.

Update: As of 10:00 am EDT 08.24.04 this issue has been resolved.

Posted by ExploreLearning at 02:39 PM in Site Status/Known Issues | Permalink

August 17, 2004

AOL Email - Potential Issue

We've had reports that some ExploreLearning users with AOL email accounts (e.g., username@aol.com) are not getting support related and other email responses from us; however, the problem does not appear to affect all AOL users.

If you're an AOL user and have sent us email but have never received a reply, then you may be effected by this problem. If so, please contact us, by another email address if possible (i.e., @yahoo.com or @hotmail.com) or by phone (434.293.7043) so that we take steps to solve this issue.

Thanks.

Posted by ExploreLearning at 10:16 AM in Site Status/Known Issues | Permalink | Comments (0)

August 04, 2004

NOTICE: Site Maintenance Scheduled for Friday, 8/6/04

On Friday, August 6, between 12:00 p.m.and 6:00 p.m. EDT, we will be conducting scheduled maintenance of ExploreLearning.com. The site will be unavailable intermittently during this time.

Thank you for your patience as we work to improve ExploreLearning.com.

Update: As of Friday, 1640 EDT, the scheduled maintenance is complete.

Posted by ExploreLearning at 03:06 PM in Site Status/Known Issues | Permalink

May 07, 2004

Bug Observed

I just recently noticed that one of our oldest Gizmos (2D Collisions - Activity B) is not correctly functioning on Macintosh computers. We will look in to this Monday morning. In the meantime, you could use the more modern versin of this Gizmo, called 2D Collisions -Activity A.

Update: Friday morning. I'm working on this one for an hour or so this morning. Wish me luck! I'll continue to work on it in my spare hours this week. Using Activity A until we solve this problem is advised, since that newer version functions properly.

Posted by Raman at 04:47 PM in Site Status/Known Issues | Permalink | Comments (0)

How Many Blocks to Fill a Cube?

We fixed a bug in the 3D and Orthographic Views Gizmo. Previously the Gizmo did not state the minimum number of blocks required to complete two of its "games" correctly. When the object of the game is to fill the top view, the left view, and the front view completely, the Gizmo stated that twenty-eight blocks were required, whereas the game can be completed with only sixteen. The Gizmo stated that another game required seventeen blocks, where in fact it too can be completed with sixteen. The Gizmo now states the correct minimum number of blocks. Thanks to a student in Virginia for showing that the "filled" game can be completed with less than twenty-eight, and thanks to P.H. for showing that it can be completed with sixteen!

Posted by Jake Gillis at 02:00 PM in Site Announcements, Site Status/Known Issues | Permalink | Comments (0)

April 28, 2004

System Maintenance/Upgrades

Important Notice:
We will be performing routine system maintenance/upgrades on our servers beginning Saturday, May 1, 2004 at 6:00 a.m. (EDT). Consequently, the ExploreLearning site will be unavailable for a period of time on Saturday.

We apologize for any inconvenience this causes you.

Posted by ExploreLearning at 04:35 PM in Site Announcements, Site Status/Known Issues | Permalink | Comments (0)

April 20, 2004

Science Gizmo Development

Science Gizmo development continues in earnest behind the scenes here at ExploreLearning. The PDF below lists the seventy five Gizmos that we plan to have complete by the start of the school year this fall.

Upcoming Science Gizmos (PDF) (last updated on June 30, 2004)

Posted by Raman at 10:39 AM in Site Status/Known Issues | Permalink | Comments (0)

April 09, 2004

International Users: Font Issue Resolved

At the end of March we found out about a problem for international users. The text inside the Gizmo was not readable (see prior post). We analyzed the problem and it seemed to be caused by the anti-aliased fonts used in the Gizmos.

We have now added a method which allows you to turn off the 'font smoothing' so the Gizmos should now be fully readable for international users that experience this problem. To use this new feature follow the following steps:

Posted by Raman at 10:52 AM in Site Status/Known Issues | Permalink | Comments (0)

April 06, 2004

Tides Typo Terminated

The Tides Gizmo had a typographical error. This was fixed this morning. It previously said that the distance from the Earth to the moon was approximately 3 Earth diameters. It now lists 30. Losing a zero really does make a big difference, even if it represents nothing!

"If a nonnegative quantity was so small that it is smaller than any given one, then it certainly could not be anything but zero. To those who ask what the infinitely small quantity in mathematics is, we answer that it is actually zero."
-- Euler, Leonhard (1707 - 1783)

Thanks to the Curry School at UVA for reporting this bug.

Posted by Raman at 10:06 AM in Site Status/Known Issues | Permalink | Comments (0)

April 01, 2004

PopUp Blockers and Assessment Questions

We've had reports and can confirm that some popup window blockers (for example the Yahoo Toolbar Companion) are conflicting with the student assessment results such that when the the popup blocker is enabled, the student assessment results are not being recorded.

We are working on this issue but at this time have no solution.

We are advising then that all users, when taking assessments, should temporarily disable their popup blockers. Many blockers can be temporarily disabled just by toggling a given key or key combination on the keyboard.

Note: This issue does not seem to affect Mac users with Safari's built-in popup blocker enabled.

We apologize for any inconvenience this may cause you. If you have additional questions or concerns, please contact us: support@explorelearning.com

Posted by ExploreLearning at 11:13 AM in Site Status/Known Issues | Permalink | Comments (0)

March 30, 2004

Freefall Gizmo Update

A change was made to the Freefall Gizmo which solved several problems, but introduced another new bug. This one is all my fault, sorry about that. It will be fixed before Monday (April 5) evening at the latest, or tomorrow afternoon at the earliest. The Exploration Guide is currently being written for this Gizmo.

Addtional update (8:45 pm): I have been working on this one a bit before leaving for Atlanta tomorrow morning. I'm sometimes amazed that the physics behind the Gizmo is 'easy' to understand, but the final bit of programming often presents a true challenge! I guess I know what I'll be doing during my plane flight tomorrow morning.

Posted by Raman at 06:03 PM in Site Status/Known Issues | Permalink | Comments (2)

March 29, 2004

International Users: Font Issue

font being incorrectly displayed We have recently become aware of a problem for international users (reported in both Israel and Poland) where the font inside the Gizmo is not legible. The problem is shown in the image to the right.

Thanks to a few emails with our users, we have found a way to deal with this problem which is due to having anti-aliased fonts within Shockwave-based content. It may take a week or two for us to integrate the solution in to the Gizmos. Please check back here for an update in the next week or two.

Posted by Raman at 09:46 AM in Help (User Support), Site Status/Known Issues | Permalink | Comments (0)

March 24, 2004

Freefall Gizmo

We are currently aware of several 'bugs' in the Freefall Lab which were recently pointed out to us (thanks Ken). Changes should be made by early next week.

Posted by Raman at 04:11 PM in Site Status/Known Issues | Permalink | Comments (0)

February 27, 2004

Site Sluggish

Along with several of you who've reported such, we've noticed on again off again periods where the ExploreLearning.com website seems sluggish.

We are aware of the problem and are trying to isolate and fix the exact cause. We'll let you know when we resolve the problem.

In the meantime, if you find yourself experiencing said sluggishness while using the site, please let us know: support@explorelearning.com

Thanks for your patience and understanding.

Posted by ExploreLearning at 02:10 PM in Site Status/Known Issues | Permalink | Comments (0)

February 09, 2004

Important Password Information

We've uncovered a known issue that is causing some users to have problems attempting to login to the site:

  1. If you're creating a new account, do not start your password with a zero (as the system removes it).
  2. If you've already created an account where the password starts with zero and you're having trouble logging in, try dropping the zero.

    For example,
    if you're password is 04MyPassword, try 4MyPassword instead.

We apologize for any inconvenience this may cause you.

Posted by ExploreLearning at 11:16 AM in Help (User Support), Site Status/Known Issues | Permalink | Comments (0)

February 05, 2004

Course Code Font

Several users have alerted us to problems they were having with Course Codes: It was difficult, for instance, to discern the difference between an "l" (lower-case letter el) and an "I" (upper-case letter eye).

Since the Class Code is case sensitive, this created a problem enrolling students.

We've since changed the font-face from a sans-serif face to a monotype, e.g., courier.

Hopefully, this will remedy the problems. Please let us know if it does not.

Posted by ExploreLearning at 04:24 PM in Site Status/Known Issues | Permalink | Comments (0)

January 08, 2004

Assessment Results Color Codes (Oops!)

As several of you have kindly pointed out, our current color scheme for conveying student assessment results is, well …, dumb. There's really no other way to put it.

For instance, we are using the color red to indicate those students who answered all the questions correctly (refer to image below). Red, of course, is generally used to indicate "danger" or "stop" or some other warning to get your attention.

Seeing how I was the one responsible for coming up with the original color choices, mea culpa. I really don't know what I was thinking.

To that end, we are modifying the color coding scheme. You can view both the old and new color schemes in the images below (presented at 66% scale).

Note: These new color scheme will go into effect tomorrow, Friday at approximately 1500 EST Monday, Jan 12.

Old color scheme:

New color scheme:

Posted by ExploreLearning at 11:48 AM in Site Announcements, Site Status/Known Issues | Permalink | Comments (0)

December 29, 2003

Seed Germination Bug

Image of an error in seed germination Gizmo In the Seed Germination Gizmo we noticed a minor visual bug that is shown in the image (an extra box and the word controls should not be present). A few days ago several changes were made to our 'library' of common images used in the Gizmos. That is the likely cause of the problem. This will be fixed as soon as one of our key multimedia developers returns from vacation (probably on Jan 5, 2004 at the latest). We apologize for this delay.

It is possible that this visual bug will be found in other Gizmos. Please let us know if you encounter similar errors.

I hope you are all enjoying the holidays!

Update: This bug was fixed and uploaded on Jan 5, 2004.

Posted by Raman at 07:17 PM in Site Status/Known Issues | Permalink | Comments (1)

November 17, 2003

Update: Occasional Enrollment Error

Last week we reported an occasional error for students who create new accounts in the process of enrolling in a class for the first time. Over the weekend we updated the site, and we're pleased to say that the problem appears to be resolved.

If you or your students experience the error, please let us know so we can implement our back-up plan for solving the problem!

Posted by David Lapides at 01:50 PM in Site Status/Known Issues | Permalink | Comments (0)

November 13, 2003

Problem Resolved: Editing Class Names

We're pleased to report that teachers using Mac0S 9.x and MSIE 5.x can now edit class names and descriptions! Thank you for bearing with us as we resolved this problem.

Posted by David Lapides at 09:59 AM in Site Status/Known Issues | Permalink | Comments (0)

November 12, 2003

Progress Report on Known Issues

Editing Class Names and Descriptions

Last week, we reported a problem with editing class names and descriptions for teachers using MacOS 9.x and Internet Explorer 5.x.

This problem is partly resolved: if you're using OS9 and IE5, you can now edit the names of your classes, but not the descriptions. We'll get this last little bit fixed for you ASAP!

New Issue: Occasional Enrollment Error

If students try to enroll in a class, one or two of them may experience an error that looks a bit like this:

Error Occurred While Processing Request: Error Executing Database Query.
You will see this error only occasionally, if at all, and we are working to correct it as quickly as possible. In the meantime, here is a work-around to help your students complete the enrollment process:
  1. If the above error occurs, ask your student to log out and go to the site home page.
  2. Ask the student to try logging in.
  3. If the login is successful, ask the student to click the Enroll in a Class button and re-enter your class code.
  4. If the login is not successfull, ask the student to begin the enrollment process from scratch.
Again, we will have this problem resolved as quickly as possible. Thanks for your patience and your feedback

Posted by David Lapides at 12:26 PM in Site Status/Known Issues | Permalink | Comments (0)

November 07, 2003

Following Up on Wednesday's Site Announcement

On Wednesday, November 5, we updated the site to resolve a problem for users with personal firewalls. We've heard from some of those users now, and so far the news is good! Larry Rice, a teacher in the Hawaii school district, writes:

Nice job. It [launching Gizmos from behind a personal firewall] seems to work fine now. It is great... I can do some class planning from home now. I continue to use at least one Geo Gizmo a week in class, we appreciate your excellent product.

Despite the early reports of success, if you continue to have any problems, and you have a personal firewall installed, please let us know!

In other news... If you read the post about Wednesday's update, then you know that we also added a feature for teachers who want to edit the names and descriptions of their classes. Unfortunately, teachers using Internet Explorer 5.5 on MacOS 9.x aren't having much luck with this: when they click the Submit button, nothing happens.

Rest assured we'll fix this bug as soon as we can! In the meantime, teachers with most other OS/browser combinations should have no problem.

Thanks again for all the great feedback on the site, the Gizmos, and our continuing efforts to provide you with a great user experience.

Posted by David Lapides at 12:41 PM in Site Announcements, Site Status/Known Issues | Permalink | Comments (0)

October 24, 2003

PDF Problem

We are pleased to announce that we've fixed the known issue involving lesson plan PDF files associated with certain Gizmos not displaying properly.

Posted by ExploreLearning at 09:28 AM in Site Status/Known Issues | Permalink | Comments (0)

Personal Firewalls

With the benefit of user feedback, we've identified and isolated a problem that occurs when users are behind a personal firewall.

Our programmers believe they have solved the problem and the fix is currently in testing phase.

We expect to resolve this issue soon. Thanks for your patience and support

Posted by ExploreLearning at 09:25 AM in Site Status/Known Issues | Permalink | Comments (2)

Assessment Problem (Bug)

We are pleased to inform you that the known issue concerning clicking the Check Answers button below the Assessment Questions for a Gizmo when you are not logged has been resolved.

Posted by ExploreLearning at 08:45 AM in Site Status/Known Issues | Permalink | Comments (0)

October 17, 2003

Known Issues (Post launch)

We have two known issues to report regarding site functionality: + Lesson plan PDF files associated with certain Gizmos are not displaying properly. We expect to resolve this problem during the week of October 20. + Clicking the Check Answers button below the Assessment Questions for a Gizmo when you are not logged in will result in an error message displayed in the pop-up window. We expect to resolve this problem during the week of October 20.

Posted by ExploreLearning at 02:14 PM in Site Status/Known Issues | Permalink | Comments (0)